Terms of Service

Introduction
Please read these terms of use carefully. By accessing our site or using our services, you acknowledge that you understand, agree, and are bound by these terms.

Modification of Terms
At our discretion, RSL may edit, add, or remove parts of this agreement. 

Details Terms of Service
All service offered is from 830am to 530pm Monday to Friday, except Singapore Public Holidays.

The fees stated include a driver and transfer of goods door to door. They DO NOT include storage, dismantling, and assembly of the goods. If there is a dispute, the customer must contact Customer Service at +65 8323 4368 before the commencement of the job. If RSL is contacted following the completion and payment of such jobs, RSL will not be able to provide compensation to the customer.

In case of additional charges being requested by the driver, and if these charges were not part of the original delivery order, it is the Customer's obligation to inform RSL Customer Service of these charges prior to paying the driver.

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Additional Helper (on top of Driver)

• Driver’s help: no additional charge

• Additional Help: +$30

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Packaging Material

RSL will provide packaging material per request. Price will be provided by RSL Operations Manager or Account Manager (not by the Driver).

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Additional CBD Charges apply between 630am to 830pm (Pick up / Delivery): +$5
A list of areas affected by CBD surcharge include but are not limited to:
Anson Road, Beach Road, Bencoolen Road, Boat Quay, Bugis Street, Cairnhill Circle, Cecil Road, Chinatown, City Hall, High Street, Marina Bay, Middle Road, North Bridge Road, Orchard Road, People’s Park, Raffles Place, Rochor road, Shenton Way, Suntec City, Tanjong Pagar, Victoria street.
 

Secured Zone: Additional $15 per pick-up/ delivery including but not limited to:
• Jurong Island

• Jurong Port

• PSA Port

• Shipyard

• SATS, ST Aerospace

• Airport Cargo Road
• Airport Zone
• ALPS Ave
• Camps
• Immigration Checkpoints
• Construction Sites
• Supply Bases

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Waiting Fee for First 5 mins: Free of charge
+$2 per additional 10min block part thereof for waiting (Pick up / Delivery)

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Once Order is Paid and Confirmed online, NO REFUND will be provided. The below refund will be provided on a case-by-case basis but RSL has full right on the Final Decision.

• For immediate orders: $2 is charged if a User Cancel 5 minutes after being matched to the driver.

• For advance orders with delivery on the same day: $2 is charged if a User cancels 60 minutes or less before the pickup time.

• For advance orders with delivery not on the same day: $5 is charged if a User cancels 60 minutes or less before the pickup time.

• For a driver who is on the way to the order destination: The driver Detrack Apps will be uploaded with the order prior to departing (our warehouse or pick-up location). If delivery is confirmed with the driver then a cancellation is made when the driver is on the way to the location or when the driver has already reached the location, 50% of the order fee charges will be applied.

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Wrong Address Charge

Customers will be charged the price of an additional trip from the original address to the new address provided. The price will be according to the standard transportation fee and additional stop charge.

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Additional Stop Charge

Additional stops are charged depending on the vehicle requested to perform the job. Orders with multiple stops will incur an additional charge of S$8.00 per stop.

Termination
RSL reserves the right to terminate access to our site and block future use of our services if we deem these Terms of Service have been violated.